Customer service
Consumer Contact
Do you have any questions about one of our products? Email us.
Email usSubmit a product complaint
Are you experiencing a problem with one of our products? Follow the instructions below and we will help you as quickly as possible.
Before submitting your complaint
- We can only process complaints concerning products that have not passed their best-before date.
- If the best-before date had already passed when you purchased the product, please contact the store where the product was purchased.
- Keep the product and its packaging until you have received a response from us. In some cases, we may need the product to be sent to us for further investigation.
- Please include clear photos of the product, batch number and best-before date.
Information to include
Include the following in your email
We need the following information to investigate your complaint and assist you.
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Name
Your first and last name.
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Email
The email address where we can contact you.
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Telephone
Your telephone number.
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Product name
The product concerned by the complaint.
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Reason for complaint
A brief and clear description of the problem.
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LOT / BATCH
The number shown next to the best-before date.
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Best-before date
The date shown on the packaging.
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Photos
Photos of the product, batch number and the issue concerned.